| DELIVERY INFORMATION |
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| How long does dispatch take? |
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| If you place your order by 3pm Monday to Friday, your order will be dispatched on the same day or the next day. If you order after 3pm, please add on an extra day for dispatch. Orders placed during the weekend will be dispatched on the following Monday. Generally your order will be dispatched all in one parcel, however if your order is very heavy, it may be split into multiple parcels. |
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| Can I cancel my order before it is sent? |
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| If you would like to cancel your order before it has been dispatched please let us know as soon as possible. In the case of refunds before an order has been sent out we are there is a small non-refundable payment processing fee charged by the payment providers; Worldpay & Paypal. This is not a fee charged by us and amounts to around 0.01% of the final total. Alternatively, if you would like to swap your products and pay the same or more, there is no processing fee charged. |
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| Can I change my delivery address? |
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| If your order hasn’t been dispatched yet and you realise the address is wrong, please contact us so we can amend this for you. Please double check that the delivery address is correct before your order is dispatched. Unfortunately we will need to re-charge for delivery if an order is returned to us by the postal service due to incorrect address details or non-collection from sorting office. |
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| UK DELIVERY |
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| Most UK deliveries are sent by Royal Mail 1st and 2nd class post, but we use courier services for parcels that are oversized or very heavy. Deliveries usually arrive within the times stated but are not guaranteed. |
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DELIVERY SERVICE |
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HOW MUCH DOES IT COST? |
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HOW LONG DOES IT TAKE? |
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UK STANDARD DELIVERY |
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Orders under £25.00 - £2.99
Light, flat items that fit into an envelope - £1.99
Orders £25.00 or over - FREE |
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4 to 8 working days from dispatch (Sundays and bank holidays are not included in this estimate) |
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UK EXPRESS TRACKED DELIVERY |
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Most orders - £4.00 |
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2 to 4 working days from dispatch (Sundays and bank holidays are not included in this estimate) |
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| WORLDWIDE DELIVERY |
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| ARTBOX.co.uk is proud to offer delivery to over 30 countries worldwide. If you’d like to place an order but you find that your country is not available at the checkout, please contact us and we’ll add it if possible. Most deliveries outside of the UK are sent by airmail, so they will be handled by your country’s postal service, except very heavy orders which willl be sent by courier. |
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| Please note that if you are not based within the UK, you may be charged customs fees such as duty and import tax. These are not charges from us and the customer is responsible for paying any fees and taxes due. ARTBOX.co.uk is not liable for these, so we recommend that you check the rates and limits with your local customs office before placing your order. |
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DELIVERY SERVICE |
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HOW MUCH DOES IT COST? |
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HOW LONG DOES IT TAKE?* |
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STANDARD AIRMAIL |
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Based on weight - please add items to Shopping Cart to check the cost. Prices start from £1.90. |
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To Europe: 1 to 2 weeks from dispatch. Outside of Europe: 2 to 3 weeks from dispatch. No tracking available. |
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REGISTERED AIRMAIL |
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Based on weight - please add items to Shopping Cart to check the cost. Prices start from £8.00. |
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To Europe: 5 to 12 days from dispatch. Outside of Europe: 1 to 3 weeks from dispatch. Some tracking available.** |
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| * The delivery times stated above are estimates. We do our very best to ensure speedy dispatch, however occasionally delivery times may be affected by factors beyond our control (e.g. customs inspections or local issues), and so cannot be guaranteed. |
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| ** The extent to which a parcel can be tracked varies, depending on the capabilities of your country’s postal system. Some airmail parcels will track as they leave the UK and when they are delivered, but others will show several steps in between. |
