Tracking Your Package

To track your package:

• Log on to your account here
• View your order history here
• Press "VIEW" for the order you want to query
• In the bottom of the page under "Order History" you will see the status of your package. If this states "dispatched" you should also have been provided with a "signed for" or "tracking" number.
• Click on the number (only works for postal deliveries - Not courier delivery) and your package will be tracked.
• For courier deliveries, go to the named courier website to track your package using the tracking number provided

 

You can also track your package easily online in the following countries using your package tracking number:

• United Kingdom: www.royalmail.com
• Finland: www.posti.fi
• Switzerland: www.poste.ch
• USA: www.usps.com

* The links above have been checked and work with our delivery references for standard (not courier) deliveries.

NOTE: Signed for deliveries are only trackable once a delivery attempt has been made or when a delivery has taken place. If the tracking for your package states that an attempt has been made you have 7 days to re-arrange delivery or to collect this from the sorting office (may vary from country to country) before the package is returned to us. We charge £1.75 for re-deliveries within the UK. European and International deliveries are charged at the rate set on your order.

Arkness Europe Ltd takes no responsibility for the content of external links.