Returns & Exchanges

• RETURNS FOR REFUND
  

For a full refund let us know within 7 days of receipt of your order that you want a refund and this will be made once we receive the items in return

Delivery costs are only refundable if you let us know within 7 days of receipt of your goods that you do not wish to keep any of the items in your order.

Return delivery costs are covered by the customer after 7 days.

• DAMAGED GOODS / ITEMS RECEIVED IN ERROR
  

Note that you need to contact us within 7 days of receipt of your package to report any damaged, missing items or items sent in error.

We are sorry if you have received the wrong , a faulty or damaged item. Whereas we take all possible precautions to ensure that your goods arrive safely and in a good condition there may be the rare occasion when something goes wrong. What we are good at is fixing those occasions!

A replacement or a refund (if the item is sold out) will be issued as soon as possible. Where reasonable and practical we will also inclde a free returns bag.

• PRODUCT EXCHANGES
  

Note that Artbox do not cover returns or exchange postage. We do everything we can to keep down delivery costs and are unable to issue free returns for exchanges.

Place a new order for the item you want and, return the unwanted item in a re-sellable condition. A refund will normally be issued within 7days of receipt of your item.

• RETURNS ADDRESS

Return your items to the following address once you have received a confirmation to do so:

Artbox Online Returns
Unit 7, Harp Business Centre
Apsley Way
London
NW2 7LW
United Kingdom

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