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HOME > HELP & INFO > EXISTING ORDERS


PLACING AN ORDER
STOCK AVAILABILITY
PAYMENT & SECURITY
CURRENCY CONVERSION

DELIVERY INFO
UK DELIVERY
WORLDWIDE DELIVERY

EXISTING ORDERS
TRACKING YOUR ORDER
RETURNS & EXCHANGES

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EXISTING ORDERS

TRACKING YOUR ORDER
How can I check up on my order?
You can log in to your account here at any time to view the status of your order, and see any notes that our staff members may have added on. You will also receive an email when your order is dispatched (please note - this may go to your spam or junk mail folder). Currently there is no tracking on deliveries for UK orders (unless your order was very heavy or oversized and sent by courier), and for orders outside of the UK, tracking is only available if you select the Registered Airmail option at the checkout.
What if I’m out when my order arrives?
The delivery person will either leave it with a neighbour, or post a slip giving instructions for arranging a re-delivery or collecting it from your local post sorting office. Other countries may have different procedures for this. If you don’t want to miss your delivery, we recommend having it sent to an address where someone is always in, such as to a workplace or a relative.
My order hasn’t arrived yet, what shall I do?
If your order doesn’t arrive in the expected time, please contact us for information on what to do next. To determine that a parcel is definitely lost, we generally ask that customers allow 10 days from dispatch for orders sent within the UK, and 4 weeks for orders sent out of the UK, before we are able to send a replacement order or issue a refund.

RETURNS & EXCHANGES
What is your policy for returns and exchanges?
We’re confident you’ll be delighted with every purchase from ARTBOX.co.uk, however we’ll understand if you change your mind and would like a refund or exchange. Please contact us within 10 days of receiving your order. We’ll then advise you how to go about returning the item(s) to us, as long as they are still in their original and unused condition, with all packaging and tags.
It is the responsibility of the customer to ensure that items are returned safely, so please use a registered service and/or keep all posting receipts to allow you to make a postal claim for damage/loss if necessary.
What happens next?
Once we’ve received the item(s) back in their original condition, we’ll initiate a refund within 48 hours, via the method you used to pay. Delivery costs are non-refundable (except in the rare case of incorrect, faulty or damaged items being received). If you return an entire order which used free delivery, we’ll deduct our exact delivery cost from the refund amount.
If you requested an exchange and the cost of your new item(s) is different from the cost of your original item(s), we’ll refund or charge you the difference appropriately. It’s vital to include your order number with any returns.

HELP & INFO
CONTACT ARTBOX
ABOUT ARTBOX
POP-UP SHOPS
DELIVERY INFORMATION
PAYMENT & SECURITY
CURRENCY CONVERSION
RETURNS & EXCHANGES
ARTBOX COVENT GARDEN
44 Shelton Street,
LONDON,
WC2H 9HZ, UK.
SHOP PHONE:
+44(0)2072 400097 (not for web queries)
OPENING HOURS:
Monday to Friday: 11am - 8pm
Saturday: 10am - 8pm
Sunday: 10am - 7pm
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