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PLACING AN ORDER
STOCK AVAILABILITY
PAYMENT & SECURITY
CURRENCY CONVERSION

DELIVERY INFO
UK DELIVERY
WORLDWIDE DELIVERY

EXISTING ORDERS
TRACKING YOUR ORDER
RETURNS & EXCHANGES

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DELIVERY INFORMATION

How long does dispatch take?
If you place your order by 3pm Monday to Friday, your order will be dispatched on the same day or the next day. If you order after 3pm, please add on an extra day for dispatch. Orders placed during the weekend will be dispatched on the following Monday. Generally your order will be dispatched all in one parcel, however if your order is very heavy, it may be split into multiple parcels.
Can I change my delivery address?
If your order hasn’t been dispatched yet and you realise the address is wrong, please contact us so we can amend this for you. Please double check that the delivery address is correct before your order is dispatched. Unfortunately we will need to re-charge for delivery if an order is returned to us by the postal service due to incorrect address details or non-collection from sorting office.

UK DELIVERY
Most UK deliveries are sent by Royal Mail 1st and 2nd class post, but we use courier services for parcels that are oversized or very heavy. Deliveries usually arrive within the times stated but are not guaranteed.
DELIVERY SERVICE HOW MUCH DOES IT COST? HOW LONG DOES IT TAKE?
UK STANDARD DELIVERY Orders under £25.00 - £2.50
Light, flat items that fit into an envelope - £0.99
Orders £25.00 or over - FREE
3 to 5 working days from dispatch (Sundays and bank holidays are not included in this estimate)
UK EXPRESS DELIVERY Most orders - £2.99
Light, flat items that fit into an envelope - £1.50
1 to 3 working days from dispatch (Sundays and bank holidays are not included in this estimate)

WORLDWIDE DELIVERY
ARTBOX.co.uk is proud to offer delivery to over 30 countries worldwide. If you’d like to place an order but you find that your country is not available at the checkout, please contact us and we’ll add it if possible. Most deliveries outside of the UK are sent by airmail, so they will be handled by your country’s postal service, except very heavy orders which willl be sent by courier.
Please note that some countries outside of the EU charge customs fees such as duty and import tax on items that are received into the country from here in the UK. The customer is responsible for paying any fees and taxes due. ARTBOX.co.uk is not liable for these, so we recommend that you check the rates and limits with your local customs office before placing your order.
DELIVERY SERVICE HOW MUCH DOES IT COST? HOW LONG DOES IT TAKE?*
STANDARD AIRMAIL Based on weight - please add items to Shopping Cart to check the cost. Prices start from £1.90. To Europe: 1 to 2 weeks from dispatch. Outside of Europe: 2 to 3 weeks from dispatch. No tracking available.
REGISTERED AIRMAIL Based on weight - please add items to Shopping Cart to check the cost. Prices start from £8.00. To Europe: 5 to 12 days from dispatch. Outside of Europe: 1 to 3 weeks from dispatch. Some tracking available.**
* The delivery times stated above are estimates. We do our very best to ensure speedy dispatch, however occasionally delivery times may be affected by factors beyond our control (e.g. customs inspections or local issues), and so cannot be guaranteed.
** The extent to which a parcel can be tracked varies, depending on the capabilities of your country’s postal system. Some airmail parcels will track as they leave the UK and when they are delivered, but others will show several steps in between.

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ARTBOX COVENT GARDEN
44 Shelton Street,
LONDON,
WC2H 9HZ, UK.
SHOP PHONE:
+44(0)2072 400097 (not for web queries)
OPENING HOURS:
Monday to Friday: 11am - 8pm
Saturday: 10am - 8pm
Sunday: 10am - 7pm
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